Refund policy

Returns

Not entirely satisfied with your order? No problem. You may return your order to us within 100 days of receipt. Returns are free.

To process your return as quickly as possible and to make products available again properly, we ask you to take the following points into account:

The condition of the product

Trying it out is of course allowed, that's what the trial period is for. Feel free to use the treadmill a few times to find out whether it suits you.

We do ask you to treat it with care. Keep the running surface clean, use the treadmill indoors on a level floor, and hold on to the packaging and any loose parts. That way we can give it a good second home after your return.

If the product is damaged, parts are missing, or there are signs of use that go beyond normal trying out, we may not be able to refund the full amount.

Original packaging

Preferably return the item in the original packaging. This helps prevent damage during transport and is also a more sustainable choice. By reusing packaging, we reduce unnecessary waste together.

Completeness

Please make sure that all parts, manuals and accessories are complete and present. This allows us to process your return smoothly and in full.

Proof of purchase

To process your return correctly, we require a valid proof of purchase. In most cases, your order number is sufficient. Therefore, please include this with your return request or include it with the return shipment.

Processing your return

As soon as we have received and checked your return, we will process it as quickly as possible. You will receive the full purchase amount, including any standard shipping costs, within 14 days after we have received the returned product or after you have demonstrated that it has been sent back. The refund is made via the same payment method used to place the order.

Partial returns and bundles

Are you returning only part of your order? Then we will refund the returned items, but the shipping costs will not be reimbursed. If you purchased a bundle at a discounted price, returning part of the bundle may affect the refund amount.

Return address

Sportconic B.V.
Pascalstraat 8
7903 BJ Hoogeveen
Netherlands

If you choose your own carrier, you are responsible for the product until it reaches us. If you use our return label or our collection service, we bear the transport risk.

Problems or defects

Has the 100-day return period expired, but is there a defect or problem with your order? Please feel free to contact us. We would be happy to work with you to find a suitable solution.

Start a return request

Would you like to return your order? Start your return request at service.sportconic.com.