Contact

As soon as your order has been shipped, you will receive a track & trace link via email. This allows you to track your package from the warehouse to your front door. Has the track & trace status remained the same for more than 3 working days? Then please contact our customer service via the service page. We are happy to check where your order is and help you as soon as possible.

If you order on a working day before 3:00 PM, in most cases you will receive your order in the Netherlands the next working day.

Check your spam folder and whether you used the correct email address. Did you pay but not receive a confirmation? In most cases, the order went through successfully. You can always check this by contacting us via our service page.

All our treadmills and accessories come with a standard 2-year warranty, calculated from the day you receive your order. The warranty covers defects caused by material or manufacturing faults under normal use. In addition, as a consumer, you are always entitled to the statutory warranty.

Go to our servicepage and click on "Defective". Fill in your details, describe the problem as clearly as possible, and attach photos or a short video clearly showing the issue. The more complete your request, the faster we can help. We will contact you within 2 working days.

That depends on the cause. Squeaking or scraping noises are often due to a dry belt or a belt that has drifted out of alignment. Lubricate the belt and check the alignment; our instructions page shows how to do this for each model. If the noise persists afterwards, or if it seems to be coming from the motor, report it via service.sportconic.com and we'll take a look with you.

Start your return via our service page. You have 100 days to return, without providing a reason.

You may try the treadmill for 100 days. Not satisfied? Then you will get your money back. The treadmill must be packed correctly and safely, including the original box and protective material.

Upon receipt, we will process the refund within 5 working days to your original payment method. Are you waiting longer than 7 working days after confirmation? Then please contact us via our service page.