Ordered between January 2 and 13? Please note
Here is an explanation of the situation, which may cause significant delays to your order.

Due to the extreme winter weather last week, DPD has built up major backlogs. From January 3 onward, we created all shipping labels for the treadmills with DPD. Because treadmills exceed standard parcel dimensions, these shipments unfortunately receive lower priority within DPD’s network than “normal sized” parcels. As a result, many treadmills have been temporarily held at a DPD distribution center until the backlog is cleared.

This can make the track & trace look confusing. It may seem as if we have not handed the parcel over yet, while in reality your treadmill is already with DPD but has not been processed further at this moment.

We completely understand how frustrating this is. And honestly, we find it at least as frustrating. We want your treadmill delivered as quickly as you do. We monitor the situation daily and are doing everything within our power to resolve this as fast as possible.

DPD expects to be able to ship more treadmills again over the course of next week. As soon as your shipment is picked up for processing, the track & trace will update automatically and your order will continue toward delivery.

In addition, we are exploring whether we can retrieve part of the treadmills that were sent to DPD and ship them with DHL instead. This is to reduce pressure on DPD and get your order to you as quickly as possible. If your order qualifies for this, we will inform you by email in the coming days.

Please note: our customer service team is currently receiving an unusually high number of messages due to these delays. This means our response times may be longer than you are used to. Thank you for your understanding, we are doing our best to help everyone as quickly as possible.